PRIVACY POLICY

1. ABOUT THIS POLICY

At Love My Family (a trading name of Switch Lifestyles), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or interact with our website at www.lovemyfamily.co.uk.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies before submitting any personal data.

2. DEFINITIONS

“cookie”: A small text file stored on your device to enhance your browsing experience.
“Cookie Law”: The Privacy and Electronic Communications (EC Directive) Regulations 2003.
“GDPR”: General Data Protection Regulation (EU Regulation 2016/679).
“personal data”: Information that can be used to identify you directly or indirectly.
“we/us/our”: Love My Family, a trading name of Switch Lifestyles, based at Armstrong House, First Avenue, Finningley, Doncaster, DN9 3GA.
“our website”: www.lovemyfamily.co.uk.

3. INFORMATION ABOUT US

Love My Family
A trading name of Switch Lifestyles
Registered Address: Armstrong House, First Avenue, Finningley, Doncaster, DN9 3GA
Website: www.lovemyfamily.co.uk

Data Protection Officer
Name: Louise Prestwich
Email: louise@switchlifestyles.co.uk
Phone: 0788 990 2256

Please contact our Data Protection Officer with any questions or concerns about your data.

4. WEBSITE PLATFORM AND HOSTING

Our website is hosted on the Wix.com platform. Wix.com provides the online infrastructure that allows us to present our services and communicate with users.

Your personal data may be stored through Wix’s data storage, databases, and applications. Wix stores data on secure servers, which may be located in the United States, Europe, or Israel. Wix complies with applicable international data protection laws, including GDPR and the EU-U.S. Data Privacy Framework.

More details are available in the Wix Privacy Policy.

5. COOKIES

We use cookies to provide you with a better experience, analyze site usage, and improve our services. These cookies may be set by Wix or third parties (like Google).

You may manage or disable cookies in your browser settings. Please note that disabling cookies may impact your experience on our website.

Wix uses the following types of cookies:

Essential cookies – For website security and basic functionality.
Functional cookies – To enhance your experience (e.g., remembering preferences).
Analytics cookies – To understand site usage and improve performance.
Marketing cookies – For personalized advertising and remarketing.

Details can be found in the Wix Cookie Policy.

6. DATA COLLECTION AND USE

We may collect the following types of personal data when you:

Fill out contact or subscription forms
Interact with our site features or tools
Contact us via email or phone

Data collected may include:

Name, email address, phone number
IP address, browser type, and usage data
Communication preferences

We use this data to:

Respond to your enquiries
Provide customer support
Improve our website and services
Comply with legal obligations

We do not sell or rent your personal data to third parties.

7. THIRD-PARTY SERVICES

We use the following third-party services that may collect, store, or process your data:

Google Analytics
Operated by Google LLC
1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Used for website traffic analysis and insights.

Google Privacy Policy
Google Analytics Info

Other third-party apps integrated via Wix (e.g. chatbots, contact forms, email marketing tools) may also collect your data as part of their service delivery. You will be informed wherever this applies.

8. YOUR RIGHTS UNDER GDPR

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing of your data
Withdraw consent where processing is based on consent
Lodge a complaint with a data protection authority

To exercise any of these rights, please contact our Data Protection Officer.

9. DATA RETENTION

We retain your data only as long as necessary for the purposes set out in this policy or as required by law.

10. SECURITY

We take appropriate security measures to protect your personal data. However, no method of transmission over the internet is 100% secure. We encourage you to contact us if you suspect any misuse of your data.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.